F.A.Q.– TEMPERCRAFT

◄What are isothermic / vacuum insulated products?: Products that are constructed to prevent the transfer of temperature between the exterior environment and what's on the inside. It is the technology behind our drinkware. Learn more >
◄How do I find my product?: To find a product you may (1) use the shop menu at the top of our website (2) click the magnifying glass icon in the upper-right to bring up the search box and type in a keyword.
If you have any trouble locating a product, feel free to contact customer service for assistance via Live Chat (bottom-right) or send us a message (form below).
▼How do I use a coupon?: You will be able to enter and apply a coupon code during the checkout process. Please note, some discounts/sales are applied automatically.
◄How do I buy/redeem a gift certificate?: Gift cards are available for purchase in our Accessories Collection. They are delivered electronically via email with instructions to redeem included.

◄Do I have to pay sales tax?: We do not charge sales tax on our products.
▼Where can I find my receipt / invoice?: You will receive an email receipt when you place an order. You can also log into your account and view your order history.
◄When will my credit card be charged?: The charge will occur upon placing an order. There may be a delay before the charge appears on your account.

◄Who is TEMPERCRAFT?: We are a modest and dedicated Team located in the Pacific Northwest.
▼Where do TEMPERCRAFT products come from?: Our products are designed in Canby, Oregon and manufactured overseas in China.
◄Why TEMPERCRAFT?: With so many bottle companies out there, it can be difficult to choose. What sets Tempercraft apart is our quality of product, variety of customizations, and devoted customer service. Tested and refined for over 15 years, we've got you covered.
◄How should I clean and care for my TEMPERCRAFT?: With vacuum-insulated stainless steel products you should avoid dish washing, microwaving, refrigerating and placing on a heated stove top. Rinse your Tempercraft with soap and warm water and leave the lid off to air dry.

◄How do I create an account?: You can create an account at anytime by clicking 'SIGN IN' on the top-right and then clicking 'Sign up' on the login page. Additionally, you will have the option to create an account during the checkout process.
▼I forgot my password: On the login page, above the password box, you'll see a link that says 'Forgot your password?' click the link and enter your email associated with your account. An email will be sent to you with instructions to reset your password.

◄Has my order shipped?: Standard products will ship within one business day from order date. Custom products will ship within 3 business days from proof approval. You will receive an email with tracking information once you're order has shipped.
▼How can I track my order?: Click on the tracking link in your shipping confirmation email.
◄How do I make changes to my order?: Send us a message via Live Chat, Contact Form, or Call us at 800-925-6539.
◄My order never arrived / I received the wrong item / An item is missing: Please contact us via Live Chat, Contact Form, or Call us at 800-925-6539. We apologize for your inconvenience and will correct the issue.

◄Is it really a Lifetime Warranty?: Lifetime means for life. If your Tempercraft ever starts failing, just let us know and we'll happily replace your product.
◄What is the return policy?: 30-day guarantee, if you aren't fully happy with your Tempercraft let us know and we'll instruct you on how to return it.
▼How do I make a claim?: Send us a message via Live Chat, Contact Form, or Call us at 800-925-6539.
◄When will my refund appear on my account?: Credits usually take 5-10 business days from the time we receive your return.